REFUND AND RETURNS POLICY

Effective Date: January 3, 2025
Address: 58 Samoa Dr, Hiawatha, Iowa
Contact: (319) 393-1553, info@digitalluis.com

At DIGITALLUIS, customer satisfaction is our top priority. This policy explains how you can return or exchange items and obtain refunds.

Eligibility for Returns

  1. Items must be unused, in original packaging, and returned within 30 days.

  2. Proof of purchase is required.

  3. Final sale or custom items are non-returnable.

Return Process

  1. Contact info@digitalluis.com with your order number and return reason.

  2. Ship items to the provided return address.

  3. Refunds are processed within 7-10 business days upon inspection.

Additional Details

  • Partial Refunds: Some items may be eligible for partial refunds based on their condition.

  • Restocking Fee: A nominal fee may apply for non-defective returns.

  • Prepaid Labels: Available upon request, with the cost deducted from the refund amount.

Exchanges

  1. Follow the same process as returns.

  2. Replacement items are dispatched upon approval.

  3. In the case of pricing discrepancies, the customer may need to pay the difference or receive a refund.

For further assistance, email info@digitalluis.com or call (319) 393-1553.